Booking Process

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Terms and Conditions...

We value communication and always try our best in ensuring we know and understand your requests and requirements. Therefore we appreciate that if you do receive communication from us that requires a response, please  let us know as soon as you can. This helps us bring the highest quality of service back to you. 

Real Stuff Matters Academy  | General

~ Online Tutoring classes ~

Once a class is booked, no cancellation of class or exchange of another class at a future time can replace the booking. Whilst, we understand certain things can happen, our classes are all pre-scheduled and planned in advance therefore, please know that if a class is booked and paid and a student does not attend the scheduled class time, that payment for that class will not be refunded or credited. It is the parent/guardian/attendees responsibility to ensure they have accessibility to the class tools before committing to a tutoring class.

 

This involves ensuring a stable internet connection is available and usable. Real Stuff Matters Academy will assume that before a class is purchased, access to the appropriate digital resources including laptop/desktop/ipad/screen to view the live classes is already organised and understood as a requirement for participation in the online classes. If you are experiencing technical difficulties before or during a live class, a screenshot of the difficulty at the time must be sent to hello@realstuffmatters to validate the technical difficulty. If this is not done, your class payment will not be rescheduled.

In the event of a serious matter (personal/family) and a student cannot attend the scheduled class time, please notify us via email at hello@realstuffmatters.com. if a class is missed, Real Stuff Matters tutors are under no obligation to send recorded classes or provide lecture notes and homework as a substitute for missing a tutoring class.

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